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TERMS AND CONDITIONS

BEFORE WE GET STARTED

FLYPROJECT: TERMS AND CONDITIONS

 

FLYPROJECT Account. 

Your FLYPROJECT account is personal to you and you agree not to create more than one account. You cannot allow third parties to use your FLYPROJECT account, including other FLYPROJECT users.

 

Date Format: Month, Day, Year

Our date format follows the structure of Month, Day, Year (MM/DD/YYYY). For instance, January 15th, 2024, is represented as 01/15/2024.

 

Class Cancellation and Refund Policy

All FLYPROJECT sessions are available on the website. Classes cancelled with less than a twelve (12) hour notice will be forfeited. Unless otherwise specified in the Terms and Conditions, payments for credits are non-refundable. Sessions must be utilized within the stipulated months from the date of purchase.

 

Late Arrival Policy (Effective 6th March 2023)

  • Late arrivals should enter the class swiftly and safely, minimizing disruption. 

  • Additionally, to ensure fairness to all customers, spots will be released to waitlisted customers five minutes before the class commences.

 

Class Transfer

  • Customers can transfer to another class on the same day (subject to availability) if they're unable to attend the initially booked class. Transfers are only allowed to classes of the same credit value or lower.

  • To request a Class Transfer, please contact the studio where your initial booking was made. This facility is exclusive to customers who made their bookings using FLYPROJECT credits.

 

For customers leaving early

If you intend to leave a class before it ends, we kindly ask that you inform the instructor beforehand.

 

Age Limit for Classes

To ensure a safe and effective learning environment, participants in our classes must be at least 16 years old. If you are under the age of 16, you are not eligible to enroll in our classes.

Enrollment Confirmation

By enrolling in our classes, you confirm that you meet the minimum age requirement of 16. FLYPROJECT reserves the right to request proof of age, such as a valid identification document, to verify eligibility.

Parental or Guardian Consent

If you are between the ages of 16 and 18, you confirm that you have obtained the consent of your parent or legal guardian to participate in our classes. FLYPROJECT may, at its discretion, request proof of such consent.

Non-Compliance

Any misrepresentation of age or failure to meet the age requirements may result in the immediate termination of your enrollment without refund.

CREDIT PACKAGE BOOKING LIMITATIONS​

These terms and conditions govern the usage and booking of services within our credit packages. Please read these terms carefully before proceeding.

 

Credit Package Independence

Each credit package offered by FLYPROJECT is an independent entity with its own specific terms, conditions, and benefits. Packages cannot be combined or merged.

 

Booking Eligibility

To book a reformer class or any other service, customers must have sufficient credits within the specific package associated with that service. Insufficient credits in one package cannot be supplemented or combined with credits from another package to facilitate the booking.

 

Participant Class Assignment Policy

 

  • Maximum Assignees: Each participant can assign a maximum of 8 people using the same account to a single class.

  • Guest Assignments: Assigning guests is only available for shareable packages.

 

Class Cancellation and No-Show

Customers cancelling classes with less than a twelve (12) hour notice will result in the forfeiture of credits. Failure to arrive for a class and missing the check-in will also lead to an automatic deduction of these credits from your package. To prevent this, please ensure that a community team member signs you in upon your arrival.

 

Account Management

As a member, it's your responsibility to keep track of your credit balance within each package and ensure you have adequate credits for booking services. Please note that it's crucial to monitor the expiry date of your credits alongside their balance. FLYPROJECT cannot be held accountable if there are insufficient credits or if they expire, resulting in the inability to book a service.

 

Service Availability

Booking a service is subject to availability and class capacity. Having sufficient credits does not guarantee immediate access to the desired service. Customers are advised to book in advance to secure their preferred slots.

 

Package Extension and Freezing Policy

FLYPROJECT will only extend a package due to medical-related reasons, subject to approval. You can submit your request for an extension along with a supporting document to admin@flyproject.co.

 

Package freezing is available at SGD 100 for every 30 days. Please note, freezing a package does NOT extend the total validity period. It simply carries forward the remaining validity of days to after the freezing period. During the freezing period, packages cannot be utilized.

 

A one-time fee of SGD 100 is charged for package freezing due to medical reasons, such as hospitalization, pregnancy, MC, etc.

 

Customer Support

For any queries or assistance related to the unlimited subscription package, our customer support team is available to provide guidance and clarification. Please reach out to our customer support channels for assistance.

 

By using our credit packages and attempting to book services, you acknowledge and agree to these terms and conditions. It is your responsibility to review and understand these terms before making any bookings. Failure to comply with these terms may result in the inability to book services with insufficient credits or other relevant consequences as outlined herein.

 

Terms Modification

FLYPROJECT reserves the right to modify terms and conditions related to unlimited subscription packages, including service availability and usage criteria, without prior notice. Customers will be informed of any significant changes that may affect their subscription benefits.
 

SUBSCRIPTION PACKAGES BOOKING LIMITATIONS

These terms and conditions outline the usage and booking guidelines for our unlimited subscription packages. Please carefully review these terms before proceeding with your bookings.

 

Package Independence:

Each unlimited subscription package offered by FLYPROJECT stands as an independent entity, encompassing specific terms, conditions, and benefits. These packages cannot be combined or merged.

Booking Eligibility

To book a class or any service under the unlimited subscription package, customers must hold an active subscription. The unlimited package credits are exclusively for services within this package and cannot be utilized for other credit-based services.

 

Participant Class Assignment Policy

 

  • Maximum Assignees: Each participant can assign a maximum of 8 people using the same account to a single class.

  • Guest Assignments: Assigning guests is only available for shareable packages.

 

Class Cancellation and No-Show Fee (Unlimited)

Customers cancelling classes with less than a twelve (12) hour notice will incur a No Show Fee (SGD 60). Arriving late for a class and missing the check-in will also result in this fee being automatically deducted from your payment details. To avoid this fee, ensure the community team member signs you in upon arrival.

Class Cancellation and No-Show Fee (Credit Package)

Customers cancelling classes with less than a twelve (12) hour notice will incur a deduction of 1 credit. Additionally, arriving late for a class and missing the check-in will automatically result in this fee being deducted from your payment details. To avoid this fee, ensure the community team member signs you in upon arrival.

 

Account Management

Customers are responsible for managing their subscriptions, ensuring the subscription remains active to book services. FLYPROJECT bears no liability for the inability to book a service due to an inactive subscription status.

Service Availability

Booking services under the unlimited subscription package are subject to availability and class capacity. Access to specific services within this package is not guaranteed and is subject to availability.

 

Subscription Package Details

All subscription packages, including unlimited subscriptions, operate on automatic renewal. This means your designated payment method will be billed until you choose to terminate your subscription. Each subscription package requires a minimum 3-month contract.

 

Subscription Package Termination and Refund

To terminate a subscription package, you must submit a request at least seven days before the 4th billing cycle. Requests made within seven days will incur an SGD 53 (after SST) refund processing fee. You can initiate your termination request by emailing admin@flyproject.co.

 

Package Extension and Freezing Policy

FLYPROJECT will only extend a package due to medical-related reasons, subject to approval. You can submit your request for an extension along with a supporting document to admin@flyproject.co.

 

Package freezing is available at SGD 100 (after SST) for every 30 days. Please note, freezing a package does NOT extend the total validity period. It simply carries forward the remaining validity of days to after the freezing period. During the freezing period, packages cannot be utilized.

 

A one-time fee of SGD 100 (after SST) is charged for package freezing due to medical reasons, such as hospitalization, pregnancy, MC, etc.

 

Customer Support

For any queries or assistance related to the unlimited subscription package, our customer support team is available to provide guidance and clarification. Please reach out to our customer support channels for assistance.

 

By utilizing the unlimited subscription package and attempting to book services, you acknowledge and agree to these terms and conditions. It's essential to review and comprehend these terms before making any bookings. Failure to comply with these terms may result in the inability to access services under the unlimited subscription package or other relevant consequences outlined herein.

 

Terms Modification

FLYPROJECT reserves the right to modify terms and conditions related to unlimited subscription packages, including service availability and usage criteria, without prior notice. Customers will be informed of any significant changes that may affect their subscription benefits.


 

PACKAGE SHARING

In ensuring class management and operational efficiency, we have established guidelines for class bookings. Each FLYPROJECT account is entitled to reserve one spot per class, with the booking name aligning with the attendee’s name.

 

Should you intend to share your credits with friends or family, kindly send a request to admin@flyproject.co. To facilitate this, provide us with the email addresses associated with their Flyproject accounts. This will enable us to link their accounts with yours, allowing them to access your shareable package.

 

Once the accounts are linked, they may independently make bookings using their respective accounts. Each account can be linked to a maximum of 7 other accounts, applicable only to shareable Credit Packages.

 
REFUND POLICY
  • Membership is strictly personal and cannot be assigned, transferred, or refunded.

  • Prepaid membership dues and freeze fees are non-refundable and non-transferable under any circumstance.

  • Initial fees and Membership fees remain non-refundable upon resignation or termination, regardless of the reason.

 

Gift Cards

Occasionally, FLYPROJECT provides gift cards for FLYPROJECT credits. The terms governing these gift cards depend on the purchased package type. Outside of gifting a gift card according to these terms, transferring credits to third parties is not permitted as FLYPROJECT usage is intended for individual use.

 

Referral Program

FLYPROJECT occasionally offers incentives for users to refer friends to use our services.

Referral Process

Existing paying FLYPROJECT members can refer eligible friends ('Friend') to subscribe to a qualifying FLYPROJECT package or subscription. The eligible subscription includes any plan available for purchase on the FLYPROJECT homepage. Referrers can initiate this process by logging into their account on flyproject.co or the app, using one of these methods: (1) completing an online form to send an email containing a unique referral link to the Friend(s); (2) directly sending their Referral Link to the Friend(s) through other means like SMS, social media, or personal email; or (3) inviting a Friend to a specific class using the 'Invite' function in the FLYPROJECT application (an 'Invitation'). A 'Referrer' is an existing FLYPROJECT subscriber referring a Friend through the aforementioned process.

For each Friend who signs up for FLYPROJECT through a Referrer’s valid Referral Link and becomes a paying FLYPROJECT subscriber, the Referrer will receive a credit to their account.

Referrers: To qualify, Referrers must be FLYPROJECT members. Referrals should exclusively be made using the Referrer's unique Referral Link.

Other Promotions

FLYPROJECT may introduce various offers and promotions, each subject to additional terms and conditions provided by FLYPROJECT.

 

CLASSPASS PLATFORM

The ClassPass platform enables classpass consumers to reserve, schedule, purchase, access and attend a wide range of fitness, recreational and wellness Classes offered and operated by fitness studios, gyms, trainers, venues or other third parties (collectively, "Venues"). ClassPass itself is not a gymnasium, place of amusement or recreation, health club, facility, fitness studio or similar establishment and does not own, operate or control any of the Classes that are offered at or through such facilities.

Use of Credits. 

Depending on the subscription plan you choose and purchase, you will be allotted credits to be used solely to book Classes each Subscription Cycle. You can choose how you use your credits across the various Classes available to you.

Class Availability and Allocation. 

The exact number and type of Classes you take during any Subscription Cycle will depend on the number of credits needed to book the particular Classes you select. The number of credits needed to book a particular Class will vary and is determined based on a variety of factors, including but not limited to Venue requirements, time of day, equipment, facilities, the number of times you’ve visited a studio in the cycle, location, pricing, popularity and other characteristics. 

ClassPass Account. 

Your ClassPass account is personal to you and you agree not to create more than one account. You cannot transfer or gift Classes or credits to third parties or allow third parties to use your ClassPass account, including other ClassPass users.

 

Class Cancellation and No-Show Fee (ClassPass Users)

For customers using ClassPass services, please be advised that the policies and fees regarding class cancellations and no-shows are solely administered and managed by ClassPass. FLYPROJECT does not have jurisdiction or control over ClassPass-related fees, including no-show charges or cancellations.

Reservation and Cancellation of Classes

As a ClassPass user, you must reserve and cancel your Classes only through the Site. It is a breach of these Terms if you reserve or cancel directly with a Venue, including through any online or mobile account you have with a Venue, independent of ClassPass. If you reserve or cancel directly with such Venue, Classpass reserve the right to charge you the full amount that the Venue charges for such class and/or any applicable cancellation fees, and/or to suspend or terminate your subscription.

 

Personal Fitness Declaration

You should refrain from exercising beyond your abilities. If you suspect or are aware of any medical condition that might compromise your physical safety, it's imperative to seek guidance from a relevant medical professional before using our equipment and facilities. Adherence to all rules, instructions, and warning notices while utilizing our equipment and facilities is mandatory. In the event of illness during your exercise session, please inform us immediately. Kindly note, our staff members are not qualified medical practitioners. Individuals with disabilities must adhere to reasonable instructions for safe exercise practices.

 

Limitation of Liability

By participating in classes, events, activities, and utilizing the studio facilities and equipment, you acknowledge on behalf of yourself, your heirs, personal representatives, and/or assigns that FLYPROJECT classes entail inherent risks and dangers due to their strenuous nature. Your voluntary participation in intense physical exercise necessitates assuming full responsibility for any injuries or damage sustained or aggravated by you or those booked under your account related to equipment and/or studio facilities. You release, indemnify, and hold harmless Fly Cycle Studio Sdn Bhd, assuming such responsibility.

 

  • In no event shall FLYPROJECT be liable for any and all injuries, damages (both economic and non-economic) and losses of any type, which may occur to you or persons booked under your account. You hereby fully and forever release and discharge the company, its insurers, staff, directors and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting from the use of equipment and facilities.

  • You agree to be solely responsible for the safety and well being of your guest and yourself.

  • FLYPROJECT can not guarantee that you will not be infected with the Coronavirus/COVID-19.

  • By attending our classes, you understand the risk of becoming exposed to and/or infected with the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, staff, and other studio customers and their families.

  • You voluntarily seek services/products provided by FLYPROJECT and acknowledge that you are increasing your risk of exposure. You must comply with procedures in place to reduce the spread while attending your class/visiting our studios.

 

Member Assumption of Risk and Release

You warrant and represent that you do not possess any medical, mental condition, or disability that could worsen during exercise or result in health damage. Your commitment to exercising responsibly, with due care to your medical and mental condition at all times, is acknowledged and agreed upon. You acknowledge and accept all risks of injury from studio activities and the use of studio equipment. To the extent permitted by law, the studio and any other FLYPROJECT Studio facility visited do not accept liability for injury, disability, death, or loss or damage to person or property, except for those arising from their negligence or breach of this Agreement.

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Membership Termination and Studio Policies

 

EXPULSION

FLYPROJECT may terminate the packages of any member:

  • If a member's behaviour, whether or not it is the subject of a complaint by another member or members, is such that it is detrimental to the Gym's character and/or interests, Management can terminate the member's membership without warning and with immediate effect.

  • If any monthly membership fees or any other fees remain unpaid after the due date for payment.

  • Upon notice in writing, if the Company is of the opinion that the member is not a suitable individual for continued membership FLYPROJECT

  • If a member is found to have breached the privacy of another member in the shower or change rooms, or is caught in lewd or compromising behaviour, they will be terminated without warning and with immediate effect.

  • A member whose package is terminated by Management forfeits all membership rights with immediate effect and is not entitled to a refund of his or her initial Package Fee or Monthly Subscription dues. When a member's package is terminated, he or she must immediately return any belongings of FLYPROJECT.

 

GUEST

  • Customers who bring additional guests booked under their account are fully responsible for the guest’s behavior and adherence to FLYPROJECT’s policies.

  • Guests will have the same studio privileges as the member who booked for them and will be subject to the same studio rules and limitations of liability as the member.

 

HEALTH AND SAFETY

  • Customers should be considerate of other members and dispose of any trash into the designated areas/bins. 

  • Staff at FLYPROJECT have the authority to prohibit someone from exercising if they are believed to be exercising in a way that might cause personal injury or injury to others. Users must follow the FLYPROJECT's staff's instructions.

  • Smoking in any part of the studio is strictly prohibited.

  • When under the influence of alcohol, narcotics, or other mood-altering drugs, members and visitors are not permitted to use the Gym's facilities.

 

GYM FACILITIES

  • For any cause, FLYPROJECT takes no liability for loss or harm to member's belongings stored in lockers.

  • In changing rooms, the use of cell phones with camera features and/or any other form of visual recorder is strictly prohibited. Members that break this rule will be reported to the authorities.

  • You commit to follow all company guidelines about the use of facilities and equipment. You agree to act in a regulated and rational manner at all times, and to avoid using any equipment in a way that is not in accordance with its intended design and intent.

  • LOST AND FOUND: FLYPROJECT will dispose of any items that are left in the studio unclaimed for 7 days and reserves the right to do so without any notice.

 

Entire Agreement:

This Agreement constitutes the entire Agreement between the parties. All conditions, warranties or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.

REFUND POLICY
PERSONAL FITNESS DECLARATION
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