ROLE OVERVIEW: Reporting to either the Studio Manager (SM) and Head of Operations (HO), the person in this position is to effectively handle all aspects of customer experience, class quality, human resources (desk team), facilities, to ensure that the studio under his or her care are successful business units. RESPONSIBILITY OVERVIEW (Home Studio): Manage day to day operations of the studio Ensure delivery of excellent member service Grow the club culture by building strong relationships with members Grow and mentor the desk team staff Be prepared to take on extra duties, development and problem - solving tasks as necessary Conduct class capacity / attendance audits to maximize class capacity and studio usage Conduct daily class count to ensure achievement of daily capacity target Inspect and manage 10 point check for all studios he / she is responsible for Qualifications: Local and international applicants welcome, but must have the rights to work full-time in Malaysia Must have customer service experience Must have the ability to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have excellent communication skills and be able to work with a wide range of personalities Must have outstanding customer service and problem solving skills Must have a positive, can-do attitude Must have a friendly and professional phone and email etiquette Must have superior organizational skills Must have the flexibility to work a non-traditional schedule MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING / MIDDAY / LATE EVENING WEEKDAY AVAILABILITY Physical Requirements: Must be able to work in a fast paced environment Must be able to kneel, bend, reach, climb and stand for long durations of time Must be able to lift / carry a minimum of 30lbs SUBMIT APPLICATION