WHAT YOU NEED TO KNOW

YOU HAVE QUESTIONS. WE HAVE ANSWERS.

Frequently asked questions

GETTING STARTED


How Do I Sign Up / Register?

  • Click the "Sign Up" button on the top right of the Menu Bar. Insert your details to create your account.
If It's My First Time, How Do I Join? 1) Sign up and register for an account on our website. 2) Purchase a package of credits 3) View the schedule and book for desired class
How Does It Work?
  • Here at FLYPROJECT, we operate as a pay-as-you-go credit based system, where one credit is equivalent to one class booking. Credits are purchased in packages of credit bundles. All classes can be booked easily and quickly online. No contracts, no hassle.

If It's My First Time, What’s Your Advice?
  • We ask for your first class that you arrive 20 minutes before class so our reception team can check you in, help you set up in class and show you around the studio. Go at your own pace, take a break if you need to. Make sure to inform the instructor if you have any injuries prior to the chosen workout.




CREDITS


What Type of Payment Methods Do You Accept?

  • We accept online payments using debit/credit cards, as well as Stripe through our website.
  • We also accept payments at any of our studios, both cash and card payments accepted.
How Long Does A Package Last For? First Fliers Package: 1 month from the date of purchase 1 CREDIT: 1 month from the date of purchase 4 CREDITS: 2 months from the date of activation; 12 months if not activated 8 CREDITS: 4 months from the date of activation; 12 months if not activated 16 CREDITS: 8 months from the date of activation; 12 months if not activated 24 CREDITS: 10 months from the date of activation; 12 months if not activated 40 CREDITS: 12 months from the date of purchase 100 CREDITS: 24 months from the date of purchase How Many Classes Can I Book?
  • 1 CREDIT = 1 booking. You can book for as many classes as you’d like, as long as you have credits.
Which Packaged Can Be Shared?
  • Any packages of 4 CREDITS and above can be shared. Package sharing allows multiple bookings (up to 8 max.) for a single class using the same account. All bookings must be done through the account which holds the package.
Can the credits be shared amongst FLYCYLE, FLYLAB, FLYCIRCUIT, FLYCLIMB & FLYFIGHT? Yes, they can. Where Can I Get A Receipt? Receipts are automatically sent to customers through email upon time of purchase.




BOOK A CLASS


How Do I Book A Class? Once you have purchased a package, click on "Book A Class" on the Menu Bar. The schedule will be available to book a class. Select the class you want to book for. How Long Is A Class?

  • FLYCYCLE and FLYFIGHT classes are 45 minutes.
  • FLYLAB classes are 45minutes or 1 hour depending on the class.
What Kind of Classes Do You Offer? FLYCYCLE offers:
  • FLY BEGINNER
  • FLYRIDE
  • FLYRHYTHM
FLYFIGHT offers:
  • BOX100
  • FIGHT HIIT
  • FLYFIGHT
FLYLAB offers:
  • Yoga
  • Power Pilates
  • Barre
  • Dance (K-POP, Girl Style, Ballet, Hip Hop, Zumba)
  • HIIT
FLYCLIMB offers:
  • FLYCLIMB Beginner
  • FLYCLIMB
  • CLIMB100
Do You Accept Walk-Ins Without Booking?
  • Walk-ins are accepted, but not recommended. Anyone who participates in any of our classes is required to have an account with us, even walk-ins are required to create their own accounts and make payment upon arrival at the studio. Save the hassle and avoid disappointment by pre-booking your classes online.
How Many bikes Can I Book Up To Per Class/Per Package?
  • First Fliers package and 1 CREDIT package permits only 1 booking per class. Any package of 4 CREDITS and above allows up to 8 bookings per class.
Why Can’t I Book A Class Even Though I Just Bought A Package? There might be several reasons behind this:
  1. Please ensure that your package is eligible to book for the selected class. First Fliers package is limited to FLY BEGINNER classes only.
  2. Your package activation date might be set to start later. Your package is set to activate upon the date of the first class booked for. If you would like your package activation date to be reset, contact our studio and we will be able to help.




SCHEDULES, UPDATES & WAITLIST


When Does The Schedule Go Live?

  • Every Sunday at 12pm.
When Can I Book?
  • You can book anytime the schedule is live and available, for classes up to a week in advance.
What Happens If A class Is Full Or Waitlist?
  • If a class is full, you can opt to be added onto the Waitlist. You would have to ensure you have sufficient credits, as the system would automatically add you into the class once a spot becomes available. You will get a confirmation email once you secure a spot. If a spot doesn’t open up, no credits are deducted.
Is There A Walk-In Waitlist?
  • If you walk-in without prior booking, classes might already be fully booked. However, if there are any no shows or late arrivals, we will be able to slot you in, provided you have sufficient credits.




FIRST TIME


What Do I Wear? What Do I Bring?

  • Sports attire (Activewear and trainer shoes) you feel comfortable in, and a bottle of water.
What Should I Expect?
  • Please arrive at the studio at least 20 minutes before your class, in order for a member of staff to assist you with any set-up or preparation required.

Do You Offer Free Trial Classes?
  • Unfortunately free trial classes are not offered. However, we do have a good deal for our trial package (First Fliers) - RM90.00 for 3 classes.

Is It Compulsory To Attend A Beginner's Class? FLYCYCLE : Yes FLYFIGHT and FLYLAB: No




CHECKING IN


What Do I Need To Bring? (for FLYLAB, FLYCYCLE, FLYFIGHT, FLYCLIMB, FLYCIRCUIT) FLYCYCLE

  • Comfortable sports attire, socks and water bottle.
  • Spinning shoes and towels are provided in the studio.
FLYLAB
  • Comfortable sports attire, trainer shoes and water bottle.
  • Equipment(e.g. weights, mats, bands etc) and towels are provided in the studio.
FLYFIGHT
  • Comfortable sports attire, trainer shoes and water bottle.
  • Wraps, boxing gloves and towels are provided in the studio.
FLYCLIMB
  • Comfortable sports attire, trainer shoes and water bottle.
  • Wraps, boxing gloves and towels are provided in the studio.
FLYCIRCUIT
  • Comfortable sports attire, trainer shoes and water bottle.
  • Equipment(e.g. weights, mats, bands etc) and towels are provided in the studio.
When and Where Do I Check In?
  • Please check in 20 minutes prior to the class and at our front desk upon arrival.
What Happens If I’m Late For Class?
  • Once the classes have started, all late arrivals will be denied entry and *credits will be refunded within 48 hours (only valid for customers arriving up to 10 minutes late) . We are able to slot you in for the next available class on the same day, without extra charge.
    *effective 1st November 2019




CANCELLATION & REFUNDS


How Do I Cancel A Booking?

  1. Head over to 'My Classes' tab on your account, and select ‘Cancel’.
  2. Credits will automatically be refunded to your account upon cancellation, provided cancellation was performed more than 12 hours prior to the class.
Is There A Cancellation Fee?
  • We do not charge a cancellation fee. However, if a class cancellation is performed less than 12 hours prior to the class, your credit will be forfeited.
What Happens If I Do Not Show Up For Class? Do I Get A Refund?
  • If you do not show up for a class, your credit is forfeited.
What If There’s An Emergency?
  • If there was an unexpected circumstance, we will require a medical certificate or photo evidence, in order for us to refund your credit.




FACILITIES


What Amenities Do You Provide? Each Studio will have the following :

  • Lockers. You can set your own pin (no padlock required)
  • Changing Rooms (equipped with hair dryers)
  • Toilets and Showers
What If I Forgot To Bring? Socks
  • We sell socks at our studios.
Water Bottle
  • We sell bottled water, and have a water filter for you to refill if you brought your own.
Do You Have A Water Filter?
  • Yes, we do. If you have your own water bottle, you can refill it at our studios.




PREGNANT & INJURIES


Can I Workout If I Am Pregnant? What Should I Do? We strongly advise you to seek your doctor’s approval before attending our classes.
Can I workout if I have bad knees? Please seek your doctor’s advice if you have any prior injuries or medical conditions which might affect your health and wellbeing during our classes.




UNLIMITED FLYCIRCUIT ONLY PACKAGE


What Type of Payment Methods Do You Accept?

  • We accept online payments using debit/credit cards, as well as Stripe through our website.
  • We also accept payments at any of our studios, only card payments are accepted.
How Long Does A Package Last For? 7 - DAY UNLIMITED FLYCIRCUIT ONLY 7 days from the date of purchase 1 - MONTH UNLIMITED FLYCIRCUIT ONLY: 1 month from the date of purchase 3 - MONTH UNLIMITED FLYCIRCUIT ONLY: 3 months from the date of purchase 6 - MONTH UNLIMITED FLYCIRCUIT ONLY: 6 months from the date of activation 9 - MONTH UNLIMITED FLYCIRCUIT ONLY: 9 months from the date of activation How Many Classes Can I Book?
  • You can book for as many FLYCIRCUIT sessions as you’d like, as long as you have an active package.
Which Packaged Can Be Shared?
  • All UNLIMITED FLYCIRCUIT PACKAGE is non shareable
Can the credits be shared amongst FLYCYLE, FLYLAB, FLYCIRCUIT, FLYCLIMB & FLYFIGHT? No, they can't. Where Can I Get A Receipt? Receipts are automatically sent to customers through email upon time of purchase.